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Refund & Cancellation Policy

Last updated: 12 September 2026

This Refund & Cancellation Policy applies to all paid subscription plans purchased through the BeSpur platform ("Service"), operated by Audox Soft, Annur, Coimbatore, Tamil Nadu 641653, India.

1. No Refunds

All payments made towards subscription plans on BeSpur are final and non-refundable. Once a payment has been successfully processed, we do not offer refunds under any circumstances, including but not limited to:

  • Change of mind after purchase
  • Partial use or non-use of the Service during the billing period
  • Downgrading to a lower-tier plan mid-cycle
  • Account suspension or termination due to violation of our Terms & Conditions
  • Dissatisfaction with the Service
  • Business closure or change in business needs

We strongly recommend that you evaluate the Service thoroughly during the 14-day free trial before committing to a paid plan. The trial period provides full access to platform features so you can make an informed decision.

2. Cancellation of Subscription

You may cancel your subscription at any time from within your account settings. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period. You will not be charged for the next cycle.
  • After the billing period ends, your account will be downgraded to the free trial tier with its associated limits.
  • Your data (contacts, conversations, workflows) will be retained for 90 days following cancellation. After 90 days, data may be permanently deleted.

3. Failed Payments

If a scheduled payment fails, we will attempt to retry the charge up to 3 times over the next 7 days. If all attempts fail, your account will be downgraded to the free tier. No refund will be issued for any partial charges that may have been processed.

4. Plan Changes

You may upgrade your plan at any time. Upgrades take effect immediately, and the prorated difference will be charged for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing period. No refund or credit is provided for the difference when downgrading mid-cycle.

5. Exceptional Circumstances

In rare cases where a technical error on our part results in duplicate charges or incorrect billing amounts, we will investigate and correct the error. Any overpayment resulting from our billing error will be credited to your account or refunded at our discretion.

6. How to Request a Cancellation

To cancel your subscription:

  1. Log in to your BeSpur account and navigate to Settings → Billing.
  2. Click Cancel Subscription and confirm your cancellation.
  3. You will receive a confirmation email at your registered address.

Alternatively, you may contact our support team to initiate a cancellation:

7. Contact Us

If you have questions about this policy, please reach out:

  • Email: support@bespur.com
  • Phone: +91 91640 64242
  • Address: Audox Soft, Annur, Coimbatore — 641653, Tamil Nadu, India